We offer easy, quick, and convenient returns. In metro areas of Sydney, Melbourne, Brisbane, and in the Gold Coast we come pick it up for free! If you are outside this area, please reach out to our team with your address to check if free returns apply to you.
We aim to be 100% transparent so here are a few quick notes about returns you should know:
1) The returned item can’t have mould, dirt, stains, fur, smells (such as smoke odour), bed bugs, marks or damage. Inevitable dust and reasonable wear and tear in a 60-day period are acceptable. We strongly recommend using it with a mattress protector to ensure a hassle-free return process.
2) Shipping charges aren’t refundable. Fortunately, we offer free shipping, but if you decide to get one of the expedited options, the extra you paid for delivery won’t be refunded. This means 'white glove delivery', 'mattress recycling service', and 'expedited delivery' aren’t refundable.
3) The 60-night trial starts once the item has been delivered.
4) A 30-night minimum trial is required prior to returning, as bodies sometimes need time to adapt to a new mattress. If between nights 31-60 you are still not satisfied with your sleep, then contact our team so we can arrange the collection and refund of your mattress.
5) We will request that you wrap the mattress in plastic and place it outside for collection. If the original packaging is damaged or unusable, you may use an alternative plastic mattress cover (for example, from Amazon or Bunnings) at your own expense.
6) A maximum of one mattress return is allowed per household unless the return is due to a faulty product.
Please refer to our Return Policy for more information about returns.
