Frequently Asked Questions

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What's the weight limit?

All Calm mattresses have a weight limit of up to 240kg.

How long can I keep it in the box?

We recommend not keeping the mattress in the box for more than 4 weeks. If you need it at a later date, consider purchasing closer to that time or contact us to arrange a suitable shipping schedule through our customer support.

What type of bed base/frame is suitable with this mattress?

The Calm mattress is compatible with any type of bed base/frame, including slat, ensemble, or adjustable bases. To maintain breathability, we advise against placing the mattress directly on the floor. For slatted bases, ensure slats are no more than 12cm apart to provide adequate support.

Can I use it straight after opening or do I need to wait 24 hours?

The Calm mattress will decompress immediately after opening, but we recommend waiting at least 24 hours before sleeping on it. Allow up to 7 days for the mattress to fully decompress and reach its optimal form and comfort.

How does the 90-night trial work?

Starting from the delivery date, you will have up to 90 days to try and use the mattress at your home. If it’s not right for you, contact us to organise a hassle-free return and we’ll give you a full refund. Learn how it works

How does the mattress warranty work?

The 10-year warranty covers any visible sagging of the mattress greater than 30mm as well as any physical defects on the mattress that weren’t caused by mishandling. Find out more here.

Do you sell bed bases, pillows, bedding, protectors?

Unfortunately not yet, we are sticking to what we do best. We will expand our catalogue only when we can guarantee to provide an exceptional product at an amazing price as we do with our mattresses. 

What's the weight limit?

All Calm mattresses have a weight limit of up to 240kg.

How long can I keep it in the box?

We recommend not keeping the mattress in the box for more than 4 weeks. If you need it at a later date, consider purchasing closer to that time or contact us to arrange a suitable shipping schedule through our customer support.

What type of bed base/frame is suitable with this mattress?

The Calm mattress is compatible with any type of bed base/frame, including slat, ensemble, or adjustable bases. To maintain breathability, we advise against placing the mattress directly on the floor. For slatted bases, ensure slats are no more than 12cm apart to provide adequate support.

Can I use it straight after opening or do I need to wait 24 hours?

The Calm mattress will decompress immediately after opening, but we recommend waiting at least 24 hours before sleeping on it. Allow up to 7 days for the mattress to fully decompress and reach its optimal form and comfort.

How does the 90-night trial work?

Starting from the delivery date, you will have up to 90 days to try and use the mattress at your home. If it’s not right for you, contact us to organise a hassle-free return and we’ll give you a full refund. Learn how it works

How does the mattress warranty work?

The 10-year warranty covers any visible sagging of the mattress greater than 30mm as well as any physical defects on the mattress that weren’t caused by mishandling. Find out more here.

Do you sell bed bases, pillows, bedding, protectors?

Unfortunately not yet, we are sticking to what we do best. We will expand our catalogue only when we can guarantee to provide an exceptional product at an amazing price as we do with our mattresses.

Contact Us

Our support team is available everyday from 9am to 5.30pm AEST, weekends included. 
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