90-Night Trial

90-Night Trial Period

Try it, love it, or your money back. Quick and easy return process. You’ll have up to 90 days from delivery to test the mattress at home. If it’s not right for you, contact us to organise a hassle-free return and we’ll give you a full refund.

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1. How does the 90-Night Trial work?

We offer easy, quick, and convenient returns. In metro areas of Sydney, Melbourne, Brisbane, and in the Gold Coast we come pick it up for free! If you are outside this area, please reach out to our team with your address to check if free returns apply to you.

2. Are there any conditions?

1) The returned item can’t have mould, dirt, stains, fur, smells (especially cigarette/smoke odour), bed bugs, marks or damage. Inevitable dust and reasonable wear and tear in a 90-day period is acceptable. We strongly recommend using it with a mattress protector to ensure a hassle-free return process.

2) Shipping charges aren’t refundable. Fortunately for you, we offer free shipping, but if you decide to get one of the expedited options, the extra you paid for delivery won’t be refunded. This means 'white glove delivery', 'mattress recycling service', and 'expedited delivery' aren’t refundable.

3) 90-Night trial starts once the item has been delivered.

4) A 30-night minimum trial is required prior to returning, as bodies sometimes need time to adapt to a new mattress. If between nights 31-90 you are still not satisfied with your sleep, then let us know so we can arrange to collect your mattress free of charge and give you a refund.

5) We will request that you wrap the mattress in plastic and place it outside for collection. If the original packaging is damaged or unusable, you may use an alternative plastic mattress cover (for example, from Amazon or Bunnings) at your own expense.

6) Mattresses in poor return conditions will be rejected or might be accepted for a partial refund.

7) Items used for commercial purposes can’t be returned. This means AirBNBs, hotels, rental properties. In case you are making a commercial purchase, please contact us first to try our products and get a customised solution for your business needs.

8) Maximum one mattress return allowed per household. Unless the return is due to a faulty product.

3. How can I request a refund?

Please reach out to our email contact@calmsleep.com.au to start a return process. We will arrange a pickup from your given address. To make returning as easy as ABC, you can leave the goods out at your front door or with your concierge and our appointed driver will pick them up straight away. You do not need to be present at the address to wait for the driver.

4. Can I cancel my order?

Yes, if the order is cancelled prior to dispatch from our warehouse. Please note that we dispatch all our orders within 24 hours. For cancellation of orders, please contact our customer care team at contact@calmsleep.com.au

5. When will I see my refund?

Once the request is validated, the refund will be processed and will appear back on the original form of payment within 5-10 business days.

6. Do I need to pay before the 90-night trial is over?

While you will be charged for your product when you purchase it, we offer a full refund (of your product and any original delivery charges) if returned within our 90-night trial period.